We do not put a limit on how many lessons you can have a week, that is up to you. Our customers do come to us for advice, and in the best interest of your learning we recommend three to five lessons a week but we understand this may not be possible. Ultimately, you choose the time that suits you. You can also get advice from our teachers during a free trial.
Of course, you are our priority. You choose the time that best suits you.
Yes, you can have back-to-back classes. You can have as many lessons as you want as long as it’s within the limits of your package.
Are lessons are 25 minutes each. We believe this allows the most flexibility of students anytime, anywhere. This is also the optimal learning span for concentration, focus and absorption of what is learnt.
We appreciate that most of our customers prefer to keep the same teacher so our system allows you to match your time with our teachers. You can book with the same teacher if you find their available time acceptable. If you can’t find a suitable time for yourself with your preferred teacher then we do have a choice of great teachers.
All our teaching material features simplified characters. At the moment we do not teach traditional Chinese characters.
There are many factors that come into play regarding the length of time it takes for you to become fluent in Chinese. It depends on how hard you work, your motivation, and how much time you spend on your Chinese. If you want some advice you can consult our professional teachers in the free trial lesson.
Each of our courses are different. Some have different levels and others are more topical but we can guarantee one thing, our range of courses cater to all levels, whether you are a beginner or an expert in Chinese. You can find out more about our levels on our ‘Courses’ page.
Yes, of course. We want to make your learning experience as rewarding as possible, and a certificate is one of the ways in which we want to show your progress and achievement with us.
We have a specific Mandarin for Young Learners course which your children can take part in. Our curriculum features vibrant and colourful learning material, our teachers use a patient, encouraging and active approach to deliver their lessons. We make sure the atmosphere is comfortable, fun, and engaging.
When you book your classes and select your time, the times you see will be automatically synchronised to the local time on your device. So if the time on your device is UK time, you will book a class in UK time.
We provide a personalised learning experience and do offer customised lessons that take into account what you want to learn. If you use a certain text book or want to focus on a certain topic, you can let our teacher know and we can tailor your lesson around your requirements.
Unfortunately we cannot give you access to our PPT slides outside of class time, that is why we do give you homework, review and preview material to enhance your learning experience with us.
To protect our teacher’s privacy we do not allow our students to have our teacher’s personal contact details.
We do quality control checks on your classes. After each class you take, you will have access to a form where you can provide us feedback because we want to improve and give you a high quality learning experience.
We appreciate that you have other priorities and commitments, and that your plans change, so you can reschedule your classes in ‘My Account’. However to protect our own teacher’s interests, you can only rearrange your class three hours before the class begins or earlier.
If you are late for class, your teacher will teach you for the remainder of your arranged class.
If you fail to attend your class, you will not be able to get this class back and reschedule it. It will be counted towards your overall lesson count.
If you cannot see your teacher then the class has not begun yet or we are experiencing technical problems. If your teacher is not there after 5 minutes, we will allow you to rearrange this lesson.
We conduct a thorough examination into our teacher’s devices. On your side please make sure that your web browser allows our site to access your microphone and camera. If this does not solve the issue, please contact customer service.
Please change the settings on your web browser to enable pop-ups so you can access our online classroom. If this does not solve the issue, please contact customer service.
If you use Google Chrome as your web browser then no instalments are required. However if you use an alternative web browser once you try to enter our online classroom you will be taken to a webpage where you must follow the instructions in order to download the software and gain access to our online classroom.
We recommend that you use a computer or laptop to get the best learning experience from our site as our website is not yet optimised for phone and tablet use. If you would like to use your phone or tablet to have class, it is still possible. You would need to open our website through the web browser to sign in, then when you click ‘attend lesson’ you will need to follow the instructions to download our online classroom app ‘Cloud Class’ and install it.
If you want to examine your devices compatibility with our website and application, we do provide a pre-free trial test. Before every free trial begins we will make sure everything functions normally. We can also provide immediate support and help solve issues through using Team Viewer. We would need your consent to remote access your device from long distance and you would need to download the Team Viewer application.
You can go on our careers page and apply for the teacher’s position.