If I buy a package, what am I buying, a course or a package?
You purchase a package. Our packages are different in terms of length and how many lessons you get. However if you purchase a package, you can decide which course you want to do. It is possible to do a combination of courses. We can customise our courses according to what you want to learn. You can consult our teacher during a free trial lesson.
Do you have smaller packages?
Our main packages are at least 6 months long and at least 60 lessons as we believe this is a good amount of time to show results and progress in your Chinese. However we do understand this is a big commitment so we have a smaller package of 12 lessons which you can purchase and then when they run out you can top up your account with more lessons if you need to.
Can I buy single lessons?
Unfortunately you cannot as we believe this is in the best interest of your learning. We want to see results and we fully believe we can improve your Chinese over the course of our long-term packages. We encourage you to apply for a free trial lesson and if you want to see more of what we have to offer, we recommend you purchase our taster pack.
Can a package contain both 1-to-1 lessons and group class lessons?
If you would like to have group class lessons, please contact customer service for more information about this.
What happens if I do not complete the package by the deadline? Can I ask for an extension?
We set deadlines because we believe having regular Chinese lessons is the best way to learn, however If you do not complete your package by the deadline, we do offer some flexibility. Please contact customer service about a possible extension.
What payment methods do you accept?
We accept Visa, Mastercard and American Express. We also accept payment by WeChat and Alipay. Take note that for WeChat and Alipay payments, your WeChat and Alipay account must be connected to a Chinese bank account. You can pay either upfront or you can pay through smaller installments.
Cancellation and Refund Policy
If for any reason you do not wish to continue with the package and you notify us within 7 days from the date of purchase, you will be entitled to a refund. If you have had lessons within the 7 days, the price per lesson will be deducted from your refund. You will receive the refund within 7 days. You will also bear the cost of any payment transaction fees in the refund process.